Got a Question? Start Here

Straight answers to the questions we get asked most — roofing work, pricing, availability, and how we work. Can't find what you're looking for? Call 07554 747687 and we'll answer it directly.

Can I get a quote over the phone?

We can give you a rough ballpark for simple jobs, but for anything more than minor repairs we'll need to come out and have a look first. A proper survey means the quote is accurate — no surprises once we start.

What happens after I submit the form?

We'll call or email you back the same day to take a few more details and arrange a survey at a time that suits you.

Do you cover my area?

We cover all of Norfolk. If you're unsure, include your postcode in the form or just call and we'll confirm straight away.

What information do you need from me?

Just a rough description of the job, your location in Norfolk, and the best way to reach you. We'll ask anything else we need when we call back.

How quickly will you respond to my enquiry?

We aim to respond to all enquiries the same day — usually within a few hours. For emergencies, call 07554 747687 directly.

Do you work on listed buildings?

Yes. We have experience working on older and listed properties in Norfolk and understand the requirements around materials and methods. Mention it when you call and we'll factor it in.

What materials do you recommend for Norfolk properties?

It depends on the property. Concrete tiles are the practical choice for most post-war homes. Natural slate is right for Victorian and Edwardian properties where character matters. Clay tiles work well on period properties in conservation areas. We'll give you a clear recommendation at the survey stage based on your specific property.

Can you match my existing tiles or slate?

We'll do our best to source a match. For natural slate, reclaimed Welsh slate is often the best option for a like-for-like match on older properties. For concrete tiles, most major manufacturers carry their ranges for decades, so a match is usually possible. We'll advise at the survey stage.

What happens if you find problems with the roof structure?

If we find damaged rafters, joists, or other structural issues when we strip the roof, we'll let you know immediately and give you a clear explanation of what's needed and what it'll cost before we proceed. Nothing gets done without your agreement.

Do I need planning permission for a new roof in Norfolk?

In most cases, replacing a roof with the same or similar materials does not require planning permission. However, if you're changing the roof covering on a listed building, in a conservation area, or significantly altering the roof structure, you may need consent. We'll flag any potential issues at the survey stage, but we always recommend checking with your local planning authority if you're unsure.

Will I need to move out during a re-roof?

No. Re-roofing is carried out from outside the property. You can stay in your home throughout. We'll work efficiently to minimise disruption and make sure the roof is weatherproofed at the end of each working day.

How long does a re-roof take?

Most residential re-roofs in Norfolk take between 3 and 7 days depending on the size of the property and the materials being used. We'll give you a realistic timeframe at the quote stage.

What warranty do you offer on repairs?

All our work comes with a five-year warranty as standard.

Do you repair flat roofs as well as pitched?

Yes. We repair felt, EPDM rubber, and GRP fibreglass flat roofs across Norfolk.

Is there a call-out charge?

No — surveys and quotes are free with no obligation.

Do you carry out insurance work?

Yes. If you're making an insurance claim for storm damage or another roof-related incident, we can provide a full written report and quote to support your claim.

Do you work 7 days a week?

Yes. We're available 7 days a week for emergency call-outs and repairs across Norfolk.

How quickly can you come out for an emergency?

We aim to attend emergency repairs across Norfolk the same day. Call 07554 747687 directly — don't email for emergencies, a call gets the fastest response.

Didn't Find Your Answer?

Can't find what you're looking for? Call 07554 747687 and we'll give you a straight answer — no hold music, no being passed around.